TERMS AND CONDITIONS

Thank you for choosing to book with us. Please review the following terms carefully, as by making a reservation, you agree to abide by these policies.

Reservation and Payment

• A deposit of 25% of the total booking amount is required within 7 days of confirmation to secure your reservation. 
• The remaining balance must be settled no later than 45 days prior to your scheduled arrival date, if we haven´t receive full payment by this date we reserve the right to release the booking. 
• The full invoice amount, including any applicable transfer and bank fees, must be paid in full. Please note that international bank transfers may involve intermediary banks that could levy additional charges; we recommend verifying these costs with your bank beforehand. 
• In Indonesia, bank accounts do not utilize IBANs; please ensure you use the correct banking details provided. 
• Any discrepancies between the amount paid and the invoice total will be reconciled at check-out.

Cancellation Policy

• Cancellations made more than 45 days prior to the scheduled arrival will be eligible for a refund, the refund will be calculated based on the payment done minus a 25% administrative fee, as well as any transfer fees incurred. Alternatively, you may opt to rebook for a different date at no additional charge. 
• Cancellations made less than 45 days before arrival will permit rebooking only for dates within the low season (May to September); refunds will not be issued. 
• Cancellations made 30 days or less before the scheduled arrival will not be eligible for a refund.

Please note: Full payment, including transfer and bank fees, is required prior to arrival. Changes to booking dates after deposit payment are subject to availability. Additional services or extras paid at check-out can be settled via cash or credit card (Euros, USD, or Indonesian Rupiah). 

Marine Park Entrance Fee

All guests, whether divers or non-divers, are required to pay an entrance fee of 65€ per person in cash.  This fee is valid for one year and is subject to change without prior notice. 

Packages and Prepaid Activities

• Prepaid dive and snorkel packages are valid only if paid before arrival. Once at the resort, standard prices will apply for any activities booked on-site. 
• Prepaid packages, transfers, or reservations are non-transferable and non-refundable. 
• No refunds will be issued for unused or partially used packages due to illness, delays, or cancellations.

Transfers

• Transfers are included and mandatory in our packages starting from five nights, are non-refundable, Transfers must be used on resort arrival and departure days, or are otherwise forfeited.

Travel Insurance

• Biodiversity Nature Resort is not responsible for any situation beyond our control including but not limited to cancellation or rescheduled flights or ferry, weather conditions, natural disasters, illness. Therefore we recommend that you purchase travel insurance in order to avoid unforeseen circumstances. Biodiversity Resort is not liable for any travel or medical related costs. We strongly recommend purchasing comprehensive travel insurance. 
• All divers must have valid diving insurance covering emergency evacuation. If not, you may purchase our DAN short-term insurance at €35 for 10 days or €40 for 30 days.

Diving Safety and Medical Fitness

• Divers are expected to adhere to safe diving practices, including respecting no-decompression limits and certification levels. 
• If you have not dived in over 18 months, a refresher course (€40) is required prior to diving. 
• Guests with medical conditions should consult a physician and provide proof of fitness to dive before participating in any diving activities.

Dive Sites and Excursions

• Dive plans are based on weather conditions, tides, and guest experience levels. While we strive to accommodate specific site requests, we cannot guarantee particular locations. 
• Most dive sites are within 15 km of the resort. For special day trips to more distant sites, additional charges for fuel, fees, and staff overtime may apply.

Activity Cancellation Policy

We understand that plans can change. Please note that cancellations made after 6:00 PM on the day prior to your scheduled activity will be subject to a fee of 50% of the total cost. We appreciate your understanding and encourage you to notify us as early as possible to avoid any charges. Thank you for your cooperation!