TERMS & CONDITIONS

Deposits and Payments

 

If you would like to go ahead and make an official reservation, please send us an email with the confirmation and we will send you a Proforma Invoice of your booking details.

We realize that there is a lot of stress about making a deposit for a booking when regions in the world are being locked-down. We are therefore adopting a very flexible cancellation policy that will allow you to re-book at a later date if needed:

-10% – deposit payment within 7 days of booking confirmation.

-Remaining Balance 30 days prior to the arrival date.

 

New Cancellation Policy

More than 1 month in advance:

-Deposits/payments will be refunded less 20% admin charge, and less any transfer charges.
OR
-Guests can rebook a arrival date free of cost

Less than 1 month in advance: Guests can only rebook at later arrival date

 

Once you have confirmed the booking by paying your deposit, we will hold it for 7 days. We reserve the right to release the booking if no confirmation of the deposit has been received by then.

Please Note: The invoice amount has to be paid in full, including the net amount of all transfers costs and bank charges. Changes of dates to bookings, after the deposit has been made, could be possible subject to availability. For paying extras at the resort upon departure, we accept Cash or Credit Cards.

Cash – we accept Euros, US $ as well as Rupiah.
We have our own rate for IDR-USD-Euro exchange (which may be different from the market exchange rate).

ENJOY THE FLEXIBILITY AT BIODIVERSITY

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