COVID-19

COVID-19 Update

From all the Raja Ampat Biodiversity team, we would like send you all our energy and support, through these unusual times. These circumstances are difficult for all of us, and affect all sectors of the economy, and particularly uncertain forecast related to the tourism industry.

We would like to invite you stay positive and remain grateful/thankful if you have not suffered any death. PLEASE keep dreaming staying focused in the positive aspects that make your life important: travelling, reefs, contact with nature, remoteness.. Fight and don’t let the extreme news and conditions take your dreams away.

Keep dreaming of your “bucket-list destinations”, of that vacation in Raja Ampat you were looking forward to; our crystal clear blue waters, pristine white sandy beach, our warm friendly staff, or the once in a life time honeymoon you were hoping for.

As per 24th August 2020, Raja Ampat is OPEN for domestic tourism. Unfortunately there is no official date for International Tourism.

At Biodiversity Nature Resort we have been looking at ways to improve our future service to our guests and we have come up with our New Seasons Resolutions! as well as new health protocols following the recommendations of WHO, DAN and local government to ensure your safety during your visit to Raja Ampat.

We care about you, our guests

Just like many other people, we are suffering the consequences of this pandemic economically. However, we still continue to support our staff and we hope to continue doing so.

Health is the main thing, and that now it is the time to fight to control the situation so it is safe to travel again.

We have always been clear that our guest are our reason for being. We have always tried to offer a special personalized stay. This is why we decided to be a small resort (only 9 cottages) with family like athmosfere, so that those who visit us feel like a person and not a room number.

This pandemic is, however, making us value even more the importance of our guests. From now on we will pamper you even more, because we want to thank you for trusting us for your vacation. Be sure we will do everything possible to take care of you throughout the process.

Flexible booking policy

Deposits:

  • We are therefore adopting a flexible cancellation policy that will allow you to re-book at a later date if needed
  • 10% – deposit payment within 7 days of booking confirmation.
  • Remaining Balance 30 days prior to the arrival date.

Flexible cancelation policies;

  • More than 1 month in advance: Deposits/payments will be refunded less 20% admin charge (20% of the 10% deposit), and less any transfer charges.
  • OR Guests can rebook an arrival date free of cost
  • Less than 1 month in advance: Guests can only rebook at a later arrival date.

Improving our facilities

We are using this time, which we do not usually have, to improve the facilities of the resort. that way, we will offer you a more comfortable and authentic stay. We believe that the details do matter and we are paying close attention to them, so we can offer you a more complete experience!

At Biodiversity, we start with an advantage in order to adapt to the new normal, since all the facilities of the resort are outdoors. This is exactly what we all need now: fresh air!

Only the cabins are partially closed since we follow the traditional Papuan design, which keeps the upper part of the cabin open for air to circulate, thus lowering the temperature.

Another advantage is undoubtedly that our maximum capacity is 18 guests and our staff lives in the resort, which limits the potential exposure to the virus.

Policies and Safety measures after COVID-19

After analysing various aspects of the operation, we have developed a protocol based on cleanliness, hygiene, social distancing and safety measures after COVID-19.  Many of them were already in place before the pandemic, but you probably never noticed it at the time.

Now more than ever we want you to know that we care about your enjoyment, but above all, we want you to enjoy our little piece of paradise in complete safety.

Travel preparation

Domestic flights. We process domestic flights with a fixed administrative fee of 10 Euros per ticket. We charge this minimum to be able to cover possible mistakes in the issuance of tickets and that, as our error, we will have to pay ourselves.

Assistance in cancelling tickets. Either by the airline or by you. Management of the refund or change of the ticket at no cost.

We help you in case of lost luggage. Our team will monitor the incidence, and once the luggage reaches Sorong, we will send it to the resort at no cost.

We are available via whatsapp before arrival. To solve any questions that may come up and contact us whenever you need..

Hygiene and cleaning

Cleaning. Rooms sanitized and properly cleaned. We increase the frequency of cleaning and disinfection in public spaces.

Treatment of material. All commonly used materials will be disinfected after each use.

Staff. Use of masks and gloves by resort staff. All of our staff live at the resort, thus limiting exposure to the virus. However, all employees’ temperatures will be taken before the start of the work day.

Social distancing

Online check in. Possibility of checking in before arrival by providing all the information needed for early check-in to reduce the presence of customers in the reception and common areas. We have prepared an informative video with all the necessary information to minimize interaction with our staff. However they will always be available for any questions.

Rooms location. All our cabins are well separated from each other, ensuring the privacy and security of our guests.

Take-away restaurant. We are reorganizing the restaurant to ensure the minimum social distance between guests. We will also offer the option of eating in the cottage. Our staff will prepare a tray with the food and take it directly to your cottage.

Limiting people on boats. The number of people on the boats will be limited to guarantee safe distance.

Diving center 

Briefer briefings. The briefings before the diving trip will be done on the jetty as before, but we will divide the small groups by boats and maintain a safe distance between the divers / snorkelers. We have prepared a general informational video to reduce the briefing time on the jetty.

Personalized mugs. Each diver / snorkeler will receive a cup with their name so as not to mix with that of other guests. We also have reusable bottles for sale and the profit from this sale goes entirely to our community projects.

Equipement disinfection and usage. After each dive, all equipment will be disinfected and put in the sun to dry.  Following DAN recommendations, each guest will have to bring their mask and regulator to their cottage to ensure that it is not contaminated.

The rest of the equipment will be kept in the drying area in a separate area until it has been disinfected and dried to return it to the diving center.

All the diving equipment will be hung to dry, per room, with a meter between all the equipment, so that they do not touch.

When testing diving equipment, we will bring the equipment for you to try. If something doesn’t fit, it will be sent for disinfection before returning to the dive center.

We will not use the same container for rinsing the equipment. All items will be disinfected and rinsed separately.

All containers will be disinfected and our staff will wear a mask and gloves when handling the equipment.

Soap to defogg the mask. For safety reasons spitting will not be an option and soap will be provided.

All our team members have received intensive training and are complying to the latest guidance and hygiene protocols.

We are truly doing our utmost to provide you with a healthy and peaceful environment and we will continue to closely monitor the situation to ensure your safety and enjoyment.

Please, once this nightmare is over, do not let fear overcome your thirst for adventure do not cancel your holiday, your honeymoon or your birthday party abroad.

Please refer to Indonesia Ministry of Tourism Update page for the latest news, click here and refer to their FAQ for the most updated news related to visiting Indonesia. Click here and check the areas that are closed/open for tourism Click here

Dream of it all, it will be waiting for you soon! Keep this tought in mind “Sustainable” means to continue to function and thrive in perpetuity, through all types of conditions. This pandemic can serve as a moment in time when all of us step back and ponder our long-term goals and how to apply the principles and practices that allow us as organizations — and even as individuals and families — to sustain happy, healthy, and purposeful lives.